Returns

Information on revocation rights

Revocation right
You may revoke your contract within 14 days without stating reasons in text form (e.g. letter, fax, e-mail) or – if the item was sent to you before the deadline – by returning the item. The deadline starts upon receipt of these instructions in text form, however not before the receipt of the goods at the recipient’s and also not before the fulfilment of our information obligations pursuant to Article 246 section 2 in connection with section 1 paragraphs 1 and 2 EGBGB (Introductory Law to the German Civil Code) as well as our obligations pursuant to section 312e paragraph 1 sentence 1 BGB (German Civil Code) in connection with Article 246 section 3 EGBGB. In order to meet the revocation deadline it is sufficient to dispatch the revocation or goods in time. The revocation is to be sent to:
 

Consequences of revocation
In the event of an effective revocation, the received services or goods are to be returned without capital gain (e.g. interest). Should you not be able to return the goods or only return them partially or in a deteriorated condition, then you will be obliged to value replacement. This does not apply if such deterioration is entirely attributable to their inspection as it would have been possible for you in, for instance, a retail outlet. In other respects you can avoid the compensation obligation by not taking the goods into use as an owner and by refraining from doing anything which reduces their value. Goods capable of being sent by parcel post should be returned to us at our risk. Goods not capable of being sent by parcel post will be collected from your premises. Obligations to refund payments must be met within 30 days. The time limit starts for you upon posting the revocation, for us upon its receipt.

End of the information on revocation rights

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